Refund policy
Returns & Refunds Policy
At Emcee Apparel, we want you to love your purchase! We understand that sometimes an item may not be quite right, so we’ve made our returns and exchanges process as simple as possible.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return or exchange.
To be eligible for a change-of-mind return or exchange, your item must:
- Be unworn, unused and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by a receipt or proof of purchase.
Items that show signs of wear, washing, damage or alteration may not be accepted for change-of-mind returns.
How to Request a Return
To request a return or exchange, please email info@emceeapparel.com.au with your order number, the item you wish to return and the reason for your return.
Once your return request has been approved, you can send your item to:
Emcee Apparel
c/o Rafalog
11 Ferndell St
South Granville NSW 2142
Australia
Please do not send items back without contacting us first, as unauthorised change-of-mind returns may not be accepted.
Return postage: Customers are responsible for the cost of return postage for change-of-mind returns and exchanges. We recommend using a tracked postage service, as we cannot take responsibility for parcels lost in transit before they reach us.
Where an item is faulty, damaged or incorrect, your rights under Australian Consumer Law apply, including any entitlement to reasonable return postage costs.
Exchanges
Ordered the wrong size? No problem!
We are happy to offer size exchanges within 30 days of receiving your order, provided the item meets our return conditions and the requested size is available.
To arrange an exchange, please contact us at info@emceeapparel.com.au with your order number and the size you would like.
If your preferred size is unavailable, we can arrange a refund or store credit in accordance with our returns policy.
Customers are responsible for the postage costs associated with change-of-mind exchanges, including returning the original item and delivery of the replacement.
Sale Items
We understand that sometimes a sale purchase may not be quite right.
Sale items may be returned for store credit only, provided they meet our standard return conditions and the return is requested within 30 days of receiving the order.
Store credit will be issued for the purchase price paid for the returned item.
Refunds to the original payment method are not available for change-of-mind returns of sale items.
This does not affect your rights under Australian Consumer Law, including your right to a refund or other remedy where applicable for faulty, damaged or incorrectly described products.
Faulty, Damaged or Incorrect Items
We take pride in the quality of our products and want every order to arrive in perfect condition.
Please inspect your order when it arrives and contact us as soon as possible if you receive an item that is faulty, damaged or incorrect.
Email info@emceeapparel.com.au with your order number, a description of the issue and, where possible, photographs so we can assist you promptly.
If your item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the nature of the issue.
For a major failure, you are entitled to choose a refund or replacement, subject to applicable law. For a minor failure, we may offer a repair or another appropriate remedy in accordance with Australian Consumer Law.
Refunds
Once we have received and inspected your eligible return, we will notify you by email to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@emceeapparel.com.au.
Store Credits
Where store credit is offered for an eligible return, it will be issued once we have received and inspected the returned item.
Store credit will be issued for the amount paid for the eligible returned item and can be used towards a future purchase from Emcee Apparel.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.
Our 30-day change-of-mind return policy is offered in addition to your statutory consumer rights, which may apply beyond the 30-day period.
Need Help?
If you have any questions about returns, exchanges or refunds, we’re always happy to help.
Email: info@emceeapparel.com.au
