Shipping Policy

Last updated: 6 November 2026

At Emcee Apparel, we want your shopping experience to be as easy and enjoyable as possible, from finding your favourite pieces to having them delivered to your door.

Below you'll find everything you need to know about how we process, ship and deliver your orders.

Order Processing

We aim to process and dispatch all orders within 2–3 business days of receiving your order confirmation and payment.

Business days are Monday to Friday, excluding public holidays.

During busy periods, including sales and promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Please note that processing times are separate from delivery times.

Australian Shipping

We offer shipping throughout Australia.

Shipping costs are calculated at checkout based on your order and delivery location. The applicable shipping charges will be displayed before you complete your purchase.

Delivery times vary depending on your location, the shipping service selected and the carrier.

While we aim to have your order delivered as quickly as possible, delivery estimates are not guaranteed and may be affected by factors outside our reasonable control.

Free Shipping Promotions

From time to time, we may offer promotional free shipping codes or special shipping offers.

To redeem a free shipping promotion, simply enter the relevant discount code at checkout.

Promotional offers may be subject to conditions, including minimum spend requirements, eligible products, delivery locations or expiry dates.

Any applicable conditions will be outlined with the promotion.

Free shipping offers cannot be applied retrospectively to completed orders and cannot generally be combined with other promotions unless otherwise stated.

International Shipping

We are pleased to offer international shipping to eligible destinations.

International shipping costs are calculated at checkout based on your order and delivery location.

Delivery timeframes vary depending on the destination, shipping service and customs processing requirements.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend checking your country's import requirements before placing an order.

Please be aware that customs clearance may occasionally delay delivery.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.

Tracking details may take some time to become active after your parcel has been collected by the shipping provider.

If you have any questions about the status of your order, please contact us at info@emceeapparel.com.au.

Incorrect Delivery Information

Please ensure your delivery address and contact information are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at info@emceeapparel.com.au.

We will do our best to update your details before dispatch, although changes may not be possible once your order has been shipped.

Additional shipping charges may apply if an order needs to be redirected or resent due to incorrect or incomplete delivery information provided at checkout.

Delayed or Missing Parcels

While we work with shipping providers to ensure orders arrive safely and promptly, occasional delivery delays can occur.

If your parcel has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first.

If you are unable to locate your parcel or believe it may be lost in transit, please contact us at info@emceeapparel.com.au.

We will assist in investigating the issue with the shipping provider and work towards an appropriate resolution.

Nothing in this policy limits your rights under Australian Consumer Law in relation to goods that are not delivered, are lost in transit or do not arrive within a reasonable timeframe.

Damaged or Incorrect Deliveries

We take care when preparing and packing your order, but if something isn't quite right when it arrives, please let us know.

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible.

Email info@emceeapparel.com.au with your order number, a description of the issue and photographs where possible.

We will review the matter and arrange an appropriate resolution in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns & Refunds Policy for full details.

We offer a 30-day change-of-mind return period, subject to our return conditions.

Customers are responsible for return shipping costs associated with change-of-mind returns and exchanges.

Where an item is faulty, damaged or otherwise does not meet consumer guarantees, your rights under Australian Consumer Law apply, including any entitlement to reasonable return shipping costs.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

Where a delivery issue arises, we will work with you to provide an appropriate resolution in accordance with our legal obligations.

Contact Us

If you have any questions about shipping, delivery or your order, we're always happy to help.

Email: info@emceeapparel.com.au

We aim to respond to all enquiries as promptly as possible.